Refund & Cancellation Policy
At Thewildclick, we are committed to delivering high-quality digital marketing, website design, and development solutions that help businesses grow and achieve their online goals. We believe in maintaining transparency, fairness, and trust in all our client relationships. This Refund & Cancellation Policy explains the terms and conditions related to project cancellations, refunds, and ongoing service agreements for both domestic and international clients. By engaging our services, clients agree to the terms outlined below.
Cancellation Policy
Before Project Commencement— Clients may cancel a project before any work has commenced by submitting a written cancellation request to Thewildclick. In such cases, a full refund of the advance payment will be available, provided no work has been initiated and no third-party costs have been incurred. Any applicable transaction or processing charges may be deducted where necessary.
During Project Execution — If a client requests cancellation after work has started, Thewildclick will review the progress made up to the cancellation date. The cost of completed work, resources utilized, and any approved third-party expenses will be calculated proportionally.
Any advance payment exceeding the value of completed work and applicable expenses will be refunded to the client. The client may also be required to settle any outstanding dues for services already delivered before the cancellation is finalized.
Ongoing Services (Digital Marketing Retainers)
For ongoing digital marketing services, including SEO, social media management, paid advertising, content marketing, and other monthly retainers, clients must provide at least 15 days' prior written notice before cancellation.
Services already delivered, work completed during the billing cycle, and non-recoverable third-party expenses are non-refundable. Any campaigns, scheduled activities, or work already in progress during the notice period will be handled according to the agreed service terms.
Web Design & Development
Clients may request a refund within 7 days of project initiation, provided that no final deliverables have been submitted and the applicable refund conditions are satisfied.
Once design concepts, website prototypes, development milestones, or other project deliverables have been submitted and approved by the client, refunds will generally not be applicable for the approved work.
If a project is cancelled before completion, the refund amount, if any, will be determined based on the work completed, resources utilized, and any non-refundable expenses incurred by Thewildclick. Delays or changes arising from client-side requirements, missing content, or delayed approvals may also affect project timelines and are not, by themselves, grounds for a refund.
Digital Marketing Campaigns
Refunds are not available for digital marketing campaigns that have already been launched or for services that have already been delivered. This is because campaign execution involves ongoing costs, including advertising expenditure, creative production, third-party subscriptions, platform fees, and other operational resources.
In cases where a client is dissatisfied with campaign performance or service delivery, Thewildclick will work with the client to review the concerns and identify suitable improvements. Depending on the circumstances and the agreed scope of services, we may offer campaign adjustments, optimization, revised strategies, or service credits instead of a refund.
Please note that digital marketing results may vary depending on market conditions, competition, advertising budgets, audience behavior, and platform algorithms. Specific rankings, leads, sales, or return on investment cannot be guaranteed unless explicitly agreed to in writing.
Optional Guarantee (If Offered)
Where Thewildclick explicitly offers a 15-day risk-free trial or satisfaction guarantee for a particular service, eligible new clients may request a refund within the specified period if the agreed expectations are not met.
Any such guarantee will be subject to the specific terms communicated at the time of purchase. The refund, if approved, may be adjusted to account for services already rendered, work completed, and non-refundable third-party expenses. This guarantee applies only when expressly offered and confirmed in writing by Thewildclick.
Refund Processing
Approved refunds will generally be processed within 7–14 business days from the date of approval. Refunds will be issued through the original payment method wherever possible. Actual crediting times may vary depending on the payment provider, bank, or financial institution.
International Payments
International clients are responsible for any applicable currency conversion fees, bank charges, intermediary bank fees, or payment gateway charges associated with their transactions or refunds. The final refunded amount may vary due to exchange rate fluctuations and payment processing deductions.
Refund Request Procedure
To request a cancellation or refund, clients must contact Thewildclick through the official communication channel or email address provided on our website. The request should include the client's name, project or service details, payment information, reason for cancellation, and any relevant supporting documents.
Each request will be reviewed individually, and additional information may be requested before a decision is made. Submitting a request does not automatically guarantee approval.
Policy Limitations
Thewildclick reserves the right to decline refund requests that do not comply with this policy or the applicable service agreement. Refund eligibility will be assessed fairly based on the work completed, the terms agreed upon, and the expenses incurred.
Any exceptions to this policy must be approved by Thewildclick in writing. This policy should be read alongside the applicable proposal, invoice, contract, or service agreement. Where specific written terms have been agreed upon for a project, those terms will apply to the extent permitted by applicable law.
Policy Updates
Thewildclick reserves the right to update or modify this Refund & Cancellation Policy when necessary to reflect changes in our services, business practices, or applicable requirements. Updated terms will be published on this page, and clients are encouraged to review the policy periodically.
For any questions or clarification regarding refunds, cancellations, or service agreements, please contact Thewildclick through the contact details available on our website.