Company Policy Declaration
The Wild Click is committed to conducting its business with integrity, transparency, professionalism, and respect for the privacy and rights of its clients, partners, and website visitors. This policy outlines our approach to information handling, client engagements, service delivery, confidentiality, and responsible business practices.
Privacy Policy
What we collect. — When you contact us through our website, WhatsApp, email, or other communication channels, we may collect information that you voluntarily provide, such as your name, email address, company name, contact details, and information relating to your project or marketing requirements. We only collect information that is reasonably necessary for legitimate business purposes. Payment card or financial information is not collected directly by us where payments are processed through third-party payment providers.
How we use it. — We use the information we collect to respond to enquiries, communicate with prospective and existing clients, understand your requirements, provide and manage our services, process transactions where applicable, and improve our products and services. We do not sell or rent your personal information. We will only share information with third parties where necessary to provide our services, comply with legal obligations, protect our rights, or with your consent.
Analytics and tracking. — Our website may use cookies and analytics technologies, including services such as Google Analytics, to understand website traffic, improve functionality, and analyse how visitors interact with our website. Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies. You may manage or disable cookies through your browser settings.
Data retention. —We retain personal and business information only for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain our business relationship, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take reasonable steps to securely delete or anonymise it.
Your rights. — Depending on your location and applicable law, you may have the right to request access to, correction or deletion of your personal information, as well as to object to or restrict certain processing activities. You may also have the right to withdraw consent where processing is based on consent. To exercise your rights or raise a privacy concern, please contact us using the details provided in the Contact section.
Terms of Service
Scope of services. — The Wild Click will provide the services described in the applicable proposal, service plan, or Statement of Work accepted by the client. Any services, deliverables, revisions, or additional work outside the agreed scope may be subject to a separate quotation and written approval.
Payment. — Fees, billing frequency, payment terms, and applicable taxes will be specified in the relevant proposal, agreement, or invoice. Unless otherwise agreed in writing, invoices are payable within the stated payment period. The Wild Click reserves the right to suspend or pause services where undisputed payments remain overdue.
Intellectual property. — Subject to full payment of all applicable fees, the client will receive the rights to the final creative deliverables specifically created for the client under the agreed scope. Unless otherwise agreed in writing, The Wild Click retains ownership of its pre-existing materials, templates, tools, methodologies, strategic frameworks, know-how, and proprietary processes. Third-party materials remain subject to their respective licences and terms.
Confidentiality. — Both parties agree to protect confidential information received from the other party and to use it only for legitimate purposes connected with the engagement. Confidential information will not be disclosed to third parties except with appropriate authorization, where necessary to provide the agreed services, or where disclosure is required by applicable law.
Limitation of liability. — To the maximum extent permitted by applicable law, The Wild Click will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from or relating to the services. The total aggregate liability of The Wild Click arising from an engagement will, to the extent permitted by law, be limited to the fees actually paid by the client for the specific services giving rise to the claim.
Governing law. — These Terms of Service will be governed by the laws applicable to The Wild Click's principal place of business, unless otherwise agreed in a written contract with the client. The parties will first attempt to resolve any dispute through good-faith discussion. If a dispute cannot be resolved amicably, it will be subject to the courts or dispute-resolution mechanism having appropriate jurisdiction under the applicable law.
Refund & Cancellation
Cancellation notice. — Either party may terminate an ongoing service engagement by providing written notice in accordance with the applicable service agreement or Statement of Work. Unless otherwise agreed in writing, clients on monthly service plans must provide 30 days' written notice of cancellation. Any different notice period agreed in the applicable contract will take precedence. Cancellation requests must be submitted in writing, such as by email.
Fees during notice period. — All applicable service fees remain payable throughout the agreed notice period. Services and deliverables already in progress will be completed, transitioned, or otherwise handled in accordance with the agreed scope and termination arrangements.
Refunds. — Unless otherwise stated in the applicable agreement, fees for services already delivered, work already performed, or a billing period that has commenced are generally non-refundable. Advertising or media spend already authorised, committed, or paid to third-party platforms is non-refundable by The Wild Click. Any approved refund will be processed in accordance with the applicable agreement and payment provider requirements.
Immediate termination.— Either party may terminate the engagement immediately where the other party commits a material breach of the applicable agreement and fails to remedy that breach within a reasonable period after receiving written notice. Immediate termination may also apply where required by applicable law or where continuing the engagement would create a material legal, ethical, or security risk.
Working With Us
Ad account ownership. All paid media campaigns are managed through advertising accounts owned and controlled by the client. The client retains ownership of the account, payment methods, billing information, campaign data, and associated assets. Where applicable, The Wild Click will be granted the access required to manage campaigns and provide the agreed services.
Creative asset ownership. Upon full payment of the applicable invoices, ownership of final creative deliverables specifically produced for the client under the agreed scope will transfer to the client, unless otherwise stated in the applicable agreement. Work-in-progress materials, drafts, internal working files, templates, tools, methodologies, and proprietary processes remain the property of The Wild Click unless expressly agreed otherwise in writing.d.
Notice periods by plan.Unless otherwise specified in the applicable Statement of Work or service agreement, Launch and Growth plans require 30 days' written notice, while Scale plans require 60 days' written notice. Enterprise notice periods will be defined in the applicable Statement of Work and will not be less than 60 days. The notice period begins when written cancellation notice is received and acknowledged by The Wild Click.
Offboarding: data and access. Following the effective end date of the engagement, The Wild Click will remove its team members' access to client-controlled advertising accounts, analytics properties, CMS platforms, and other systems where such access is no longer required. This will normally be completed within 5 business days, subject to the client's cooperation and access requirements.
Offboarding: reporting and files. A final report covering the last active billing period will be provided where reporting is included in the agreed services. Final approved creative files, copy documents, and strategy materials included within the agreed scope will be delivered to the client within 10 business days of the engagement end date, subject to all outstanding payments being settled.
Confidentiality post-engagement . The Wild Click will continue to protect confidential client information after the engagement ends. Personal or client data that is no longer required for legitimate business, legal, regulatory, or accounting purposes will be securely deleted or anonymised in accordance with applicable law and our data-retention practices.
Contact
For any questions about these policies, data requests, or to submit a formal cancellation notice,
please reach out through one of the channels below.
hello@thewildclick.com
WhatsApp Us